The differences between bank tellers and personal bankers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a personal banker has an average salary of $37,639, which is higher than the $32,043 average annual salary of a bank teller.
The top three skills for a bank teller include customer service, savings withdrawals and bank products. The most important skills for a personal banker are customer relationships, cross-sell, and customer satisfaction.
Bank teller vs personal banker overview
| Bank Teller | Personal Banker | |
| Yearly Salary | $32,043 | $37,639 |
| Hourly rate | $15.41 | $18.10 |
| Growth Rate | -12% | 10% |
| Number Of Jobs | 23,446 | 36,603 |
| Job Satisfaction | - | 3 |
| Most Common Degree | Bachelor's Degree, 43% | Bachelor's Degree, 59% |
| Average Age | 39 | 43 |
| Years Of Experience | - | 4 |
What does a Bank Teller do?
Bank tellers are usually considered the face of the bank's branches. They assist clients in their over-the-counter transactions. They process client requests such as updates or changes in the account, cash or check deposits, withdrawals, and any other request related to the client's bank account. They provide customer service to clients and ensure that they are happy with the bank's services. Tellers should also be able to validate requests and transactions. They should have administrative and clerical skills since they handle the filing of documents for some transactions. They should also have organizational and basic accounting skills and should be trustworthy.
What does a personal banker do?
A personal banker is responsible for managing the customers' financial records and assisting them in various banking transactions. Personal bankers' duties also include handling customers' inquiries for financial plans, understanding the banking and financial industry principles, processing applications, verifying account details, and offering bank products based on the customers' needs. A personal banker must have excellent customer service and communication skills, providing the best options for the customers, and helping them achieve their financial goals.
Bank teller vs personal banker salary
Bank tellers and personal bankers have different pay scales, as shown below.
| Bank Teller | Personal Banker | |
| Average Salary | $32,043 | $37,639 |
| Salary Range | Between $26,000 And $38,000 | Between $29,000 And $48,000 |
| Highest Paying City | Sunnyvale, CA | New York, NY |
| Highest Paying State | Massachusetts | New York |
| Best Paying Company | Tinker Federal Credit Union | Northern Trust |
| Best Paying Industry | Finance | Finance |
Differences between bank teller and personal banker education
There are a few differences between a bank teller and a personal banker in terms of educational background:
| Bank Teller | Personal Banker | |
| Most Common Degree | Bachelor's Degree, 43% | Bachelor's Degree, 59% |
| Most Common Major | Business | Business |
| Most Common College | - | University of Pennsylvania |
Bank teller vs personal banker demographics
Here are the differences between bank tellers' and personal bankers' demographics:
| Bank Teller | Personal Banker | |
| Average Age | 39 | 43 |
| Gender Ratio | Male, 24.1%Female, 75.9% | Male, 44.6%Female, 55.4% |
| Race Ratio | Black or African American, 9.8%Unknown, 3.4%Hispanic or Latino, 20.9%Asian, 7.3%White, 58.0%American Indian and Alaska Native, 0.6% | Black or African American, 5.4%Unknown, 4.1%Hispanic or Latino, 11.2%Asian, 12.2%White, 66.8%American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 6% |
Differences between bank teller and personal banker duties and responsibilities
Bank Teller Example Responsibilities.
- Obtain many skills including balancing drawer every day, balancing the coin machine, the coin vault, and ATM vaults.
- Front end assistant to manager, door greeter, phone greeter, ATM custodian, TCD custodian, open and close bank
- Receive TD acknowledgement of accomplishments, quarterly recognition and position increases.
- Provide guidance to customer's and non-customers using a consultative sales approach in uncovering additional needs for cross-sell opportunities.
- Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
- Notify members of financial opportunities base on banking history resulting in increase upselling Show More
Personal Banker Example Responsibilities.
- Manage customer s portfolio while identifying cross-sell opportunities to increase acquisition of customer s financial and credit services.
- Work one-on-one with clients to gather requirements and identify cross-selling opportunities and leverage customer leads and referrals to identify new prospects.
- Certify as a public notary and international wire transfers.
- Process consumer loan applications following approve guidelines, NMLS certify.
- Identify and maximize new account sales and cross-sell opportunities, utilizing customer profiling to develop book of business.
- Identify cross-sell opportunities, including opportunities to refer customers to other sales representatives through proper customer profiling and needs-base selling. Show More
Bank teller vs personal banker skills
Common Bank Teller Skills
- Customer Service, 19%
- Savings Withdrawals, 8%
- Bank Products, 6%
- Cash Handling, 6%
- Cross-Sell, 5%
- Customer Relationships, 4%
Common Personal Banker Skills
- Customer Relationships, 10%
- Cross-Sell, 6%
- Customer Satisfaction, 5%
- NMLS, 5%
- Bank Products, 5%
- Financial Services, 5%
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Updated April 5, 2024
