- Connect With Us
- Claim Care
- Our Network
- Turn Around Time
-
Existing Customers
-
Buying a new policy online
-
NRI Customers
-
Group & Annuity Customers
Super Features of ICICI Pru App
- Options available for Fingerprint, Face ID & OTP login
- Freedom to access policy details without network*
- Multiple policy transactions at a click i.e. policy statements, premium payment, fund switch, etc.
- 24X7 assistance with LiGO
For service related queries
1860 266 7766
**Help us to serve you better by calling us from your registered mobile number.
If you are an advisor, please call on 1860 266 7766 and select option 7 on the IVR menu.
IMPORTANT INFORMATION
- Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays).
In case of any queries, you may also contact our Branch representatives. Click here to view the contact details of the Branch Representative of your nearest branch OR
If you wish to speak with our senior customer service executive, please click here to request a callback.
You can also write to us, click here.
Request a Call Back
Please enter correct policy number
Please enter correct mobile number
By submitting my details, I override my NDNC registration and authorize ICICI Prudential and its representatives to contact me through call, WhatsApp or Email. I further consent to share my information on confidential basis with third parties for evaluating and processing this proposal.
Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Please do not use any country code prefix (e.g. +91)
CALL ME
Frequently Asked Questions
Frequently Asked Questions
Transact Online
You can now easily transact and avail services online through below website links
Login Now
Click here to login using your registered mobile number or email ID.
Change/Set New Password
Click here to change or set a new password
Pay Renewal Premium
Click here to pay premium
Set Auto Debit Option
Click here to set auto debit option
Download Premium Receipt
Click here to download premium receipt
Download Tax/Premium Paid Certificate
Click here to download tax/premium paid certificate
Download Policy Document
Click here to download your policy document
Check Fund Value
Login now to check fund value
Download Unit Statement
Click here to download unit statement
Top-Up
Click here to top-up
Fund Switch/ATP/ATS/CIPS
Login now to switch fund
Update PAN
Click here to update your PAN
Update Email/Mobile No./Address
Login now to update your email/mobile no./address details
Add/Modify Nominee Details
Login now to add/modify nominee details
View Policy Details
Login nowto view policy details
Electronic Payout Mandate
Login now to check electronic payout mandate
Unclaimed Amount
Click here to view unclaimed amount
Annuity Registration
Login now to view annuity registration
Dedicated assistance for policies bought on ICICI Prudential Life Insurance website or mobile app
Want to buy a new policy online?
Call us on our toll–free number: 1800 267 9777
Timings – 8.00 AM to 12.00 AM (midnight) on all days
Click here for frequently asked questions on how to buy a policy online
Assistance on policies bought on our website or mobile app
Call us on : 1800 210 0045
Timings – 10.00 AM to 7.00 PM, Monday to Saturday (except national holidays). Call charges apply
To know the status of your policy application,
please click here
Prefer email assistance?
Write to us at: buyonline@iciciprulife.com
Share documents for your application instantly
WhatsApp
WhatsAppClick a picture of your documents and send it to our official WhatsApp account at 99206 67766 with your application number
Website
WebsiteClick here to upload scanned copies of your documents
Super Features of ICICI Pru App
- Fingerprint, Face ID & OTP login
- Freedom to access policy details without network*
- Multiple policy transactions at a click i.e. policy statements, premium payment, fund switch, etc.
- 24X7 assistance with LiGO
Give us a call on
* - Open 24X7 (except national holidays) or
1860 266 7766*(For calls within India)
Meet LiGO – Your digital assistant is at your service 24X7.
Click hereto chat now.
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
You can also write to us; click here.
Get in Touch with us Click here
Give us a call on
(For calls within India)
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Send us an email
Share your thoughts, queries or feedback on
For assistance and information regarding Group Annuity, email us at
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* myannuity@iciciprulife.com by adding it to your address book
*Whitelisting tells your email client that you would like to receive an email from us
Send an SMS
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply).
Request ECS redebit towards bounce payment
SMS - PAY <PolicyNumber>
Opt for Ibank direct debit
SMS - DEBIT <PolicyNumber>
Opt for ECS facility
SMS - ECS <PolicyNumber>
Get policy fund value
SMS - NAV <PolicyNumber>
Address claim query
SMS - I claim <PolicyNumber>
Register PAN
SMS - PANC <PolicyNumber> <PANnumber>
Revive lapsed policy
SMS - REVIVE
Get payment assistance
SMS - Assist <PolicyNumber>
Get VAM call back
SMS - Select
Request advisor to contact
SMS - SMA
Avail cheque pick up
SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available
SMS - SRV
Get product information
SMS - MOR
Capture positive feedback
SMS - Happy
Capture actionable feedback
SMS - Unhappy
Grievance Redressal
For assistance, click here
*First-time applications have to be connected via the internet. After that application can access the data downloaded earlier.
COMP/DOC/Sep/2021/79/6556
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